OzUrban Product Quality and Satisfaction Guarantee


Buy with confidence online with OzUrban Outdoor Furniture. For full details of our policies and conditions for purchases made on the OzUrban Discount Outdoor Furniture website, please view our Terms and Conditions.


We stand by the high quality of our products and will do our best to ensure you receive what you pay for. 


We want you to be happy with your purchase and understand that sometimes your circumstances change. OzUrban offer a Satisfaction Guarantee to make your purchase an easy decision. If you are not happy with your purchase, we will refund you the purchase price of your product*.


*Please read the following conditions that relate to our Satisfaction Guarantee.


Refunds and Satisfaction Guarantee


Your purchase is covered by normal Australia refund conditions as per the Australian Consumer Law for Refunds and Repairs, and is also covered by a 3 month guarantee. 


If you are not happy with your choice after delivery, you are welcome to a refund of the product sale price. The following conditions apply:

-Please open your product carefully, as you will be required to ship the box and contents back to our warehouse. OzUrban will not be responsible for any charges for return shipping or packaging. 

-The product and packaging must be in a condition suitable for resale by OzUrban upon return delivery to our warehouse.

-Please contact us within 10 days of delivery to discuss your return details. Returns will not be accepted after this point if you change your mind.

-The product must not be used, and must be in perfect condition upon delivery to our warehouse to be entitled to a full refund.

-Original shipping charges and return shipping, packaging and handling charges are the responsibility of the buyer. Some products include "Free Shipping". The original shipping price to ship your order from our warehouse will be deducted from your purchase price, in the case that you require a refund. OzUrban will not cover for shipping expenses if you change your mind.


If your product is damaged on arrival, please contact our office to resolve the problem. We will do our best to fix any issues you encounter with accidental damage during delivery. 


Generally, a replacement part will be shipped to replace any faulty or damaged part to your product.


Please ensure your product is opened carefully in case you are required to return the entire product. Any returns must be packaged suitably for shipping. You will be required to package and box your product properly to ensure safe and durable shipping back to our warehouse. 


Please contact us within 10 days of delivery to request a replacement, along with photos to show the defect. 




OzUrban products are guaranteed against faulty materials and workmanship for 3 months from purchase. Please retain your receipt for proof of purchase. 


This guarantee does not cover defects caused by or resulting from:

-misuse, abuse or failure to follow the care instructions applicable to your product

-commercial or business use

-damage caused by foreign objects, substances or accident

-normal wear and tear 


Please acknowledge and follow the following conditions of use for your product:

-Do not sit on arms of chairs 

-Always use on firm ground ensuring that all legs remain in contact with the ground

-Protect you product from varied weather conditions and do not leave exposed to the sun for prolonged periods


If the above instructions are not followed it is common to find that wood can change colour and develop cracks. Fine sanding can restore the original colour after which suitable wood oil can be applied.


If you experience any problems or defects with the functionality or quality of your product, please contact us within 3 months of your purchase.